Info & Policy

Our Product

All of our ceramic works are handmade and hand thrown. As with anything handmade, slight variations in size, shape, color and glaze consistency will occur.

Care & Handling

All glazes and clay bodies used by Willowvane are food safe.

All of our products are dishwasher, microwave and oven safe. Though our ceramics are dishwasher safe, we recommend hand washing to keep the pieces in the best condition possible. If you prefer to wash these products in the dishwasher, please use nonabrasive detergents.

For microwave use, the same precautions are taken as when using an oven, always remove pieces with care, as they will be hot and will remain hot for a while. To avoid temperature shock, gradual heating and cooling is recommended. (do not place cold or freezing bowls into a microwave or hot oven).

Please note that any unglazed surfaces may be resistant to water and stain, yet are not stain proof.

Shipping

All orders will be shipped within 5 business days through USPS. You will receive a notification with details via email. Please make sure the shipping address that you provide is correct. We will not be responsible for orders that are shipped to incorrect addresses. For International buyers, item price and shipping cost do not include import duties, taxes and customs fees. These charges are the buyer's responsibility. Shipping cost is not refundable if buyers refused to pay for these charges or package is undeliverable.

Returns & Exchanges

All sales are final. However, if you are unhappy with the products received, please contact us within 5 days of receipt and we will do our best to accommodate you. We properly package our products to avoid breakage. If an item should arrive broken by the shipping process, please contact us within 3 days of receipt with a photo to arrange for a replacement.